“We spend half our day repeating answers in Slack threads.”
“Docs exist, but no one looks before asking.”
“Our experts are a bottleneck for simple questions.”
“We need one source of truth, not six.”
Question Base is a fully modifiable answer agent for enterprises, without having to build it in-house. Plug & play in your Slack Workspace, connect to your knowledge base and customize the AI behavior to fit the workflow of your team. Book a demo →
Got docs, but people ask in Slack instead? Let them ask. Question Base will look up in your existing documentation for them.
See how it works ->
Question Base is knowledge base built on top of Slack.
Question Base captures expert responses from Slack conversations and transforms them into reusable knowledge. Using AI, it detects and answers repetitive questions, reducing time spent searching for information. It works directly inside Slack.
Slack is a team communication platform, owned by Salesforce. More than 750,000 organizations use Slack. It’s the most popular alternative of Microsoft Teams.
Yes, Question Base is a Slack-first experience. The AI bot lives within the team chat and captures know-how from there. Question Base also has its own interface, available at questionbase.ai where the company-wide FAQ lives.
Question Base helps teams make use of their current documentation, wikis, FAQs and help centres. It offers AI search across tools in your Slack so when an employee asks a question, the AI finds the right answer from Google Docs, Notion, Confluence, Dropbox, Freshdesk. New integrations are added all the time.
Question Base offers two main pricing tiers:
Install through the Slack App Marketplace. Then type /invite @questionbase in a busy channel and it will start capturing know-how and responding repetitive questions.
Yes, Question Base is a SOC2 Type I (Type II in progress) vendor. It uses secure data encryption, and isolated data instances to protect customer information. Data is stored in AWS.
Testimonials
"We implemented Question Base to eliminate repetitive questions and to collate answers and information in one place for a growing team. Question Base has exceeded our expectations - it's easy to use, intuitive and a massive time saver. We now have a reliable and useful knowledge base, making it easy to share knowledge across the team. We no longer have staff waiting on busy managers for an answer, Question Base is there in seconds, plus it's easy to verify answers as new questions come along. A special thanks to the Question Base team in particularly Stefan, Yana and Kasper for going above and beyond with their support and delivering updates and improvements lightning fast. Thank you for simplifying our work life! Highly recommend."
“Phenomenal product with an amazing team behind it.”
“We tell people you have changed our business.”
“Great tool. Super useful.”
“Since we started using Question Base we don’t spend any time looking up our procedures in a support manual. Before, we could easily spend 5-10 minutes searching in a very long document for the exact support case and procedure plus involving several colleagues in trying to find the correct answer. Now, QB finds the relevant answers in a few seconds, and if not we can easily add a new answer that will be used the next time.”
“Before Question Base, we’ve been seeing repetitive questions all around our Slack channels.”
“It’s like having an extra person answering questions in Slack.”
“Since we started using QB we haven’t used our Google support docs. And if I go on vacation or sick leave, I feel comfortable that QB will just take over”
