Question Base helps customer-facing teams close more deals and support tickets by accessing instant verified answers to their questions in Slack. Powered by AI.
✓ Instant answers to agents in Slack
✓ Human verified information
✓ Reduced dependencies
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✓ Support
✓ Customer Success
✓ Sales
Support
Give your support agents instant answers to their questions without depending on your team lead’s time.
Customer Success
Raise the standards of your customer onboarding and upselling by turning best practices into company wide practice.
Sales
Give your sales people all the technical/ product knowledge they need to close deals without depending on your technical talent.
Add the #channels you want Question Base to be answering questions in.
Drop your Employee Handbook, Sales Playbook or any other documentation. Question Base will turn it into a list of question and answers for you to verify.
Question Base is a single source of answers for your customer facing teams. It uses AI to generate and organize a base of questions and answers. Accuracy of answers are verified by you to ensure reliability. When an agent posts a question in Slack, Question Base automatically detects it and answers within seconds so you don’t have to.
Is Question Base a Wiki?
Short answer — No. Unlike the wiki Question Base is made out of short atomic questions and answers. It doesn’t depend on granualar tree folder organization, but instead uses AI to self-organize and recognize when a question has been asked. It’s like giving each team member a personal assistant that documents know-how and answers to their questions.
People want instant short answers that are up-to-date and are verified by an expert colleague.
✓ Quick to read
✓ Up-to-date
✓ Tailored to their level
People only have to ask once and get the exact information they need. Searching and reading through the wiki takes 10x more time. To make matters worse, wikis only contain a fraction of the knowledge people need. Adding to the frustration and loss of productivity. Question Base gives an answer instantly.
Getting the answer from a colleague with experience and seniority makes the information “Verified”. People wait hours for their colleagues to free up from their busy schedule only to answer their question. Waiting for that confirmation creates bottlenecks and blocks people from progress. Question Base helps you verify an answer once and uses AI to surface it to the people that need it.
Asking questions is the way we learn. We have done this from toddlers and it’s only natural to do it in our professional life. A question tailors the information to the level of understanding of the person who's asking. So far employees has been forced to learn through long form wiki articles and dispersed documentation. Question Base let’s people explore company topics in short and concise questions and answers at their own pace.
Most knowledge never makes it to the wiki. It’s estimated that a Wiki merely has 20% of the actual company know-how. The rest is in people’s heads.
Either because people don’t know where to put it or it takes too much effort to do it. Question Base uses AI to auto-capture the knowledge people want from chats and conversations and organizes it for future use.
✓ Instant answers to agents in Slack
✓ Human verified information
✓ Reduced dependencies
Joshua Miller
Product Manager, Corpay One
Linn Stokke
Customer Success Manager, Ticketbutler
Aleksandar Ginovski
Product Manager, Enhancv
Question Base uses GPT-4 data model by OpenAI. It identifies when a question has been asked in Slack and responds with a human verified answer. It generates new answers from your Slack history and the documents you upload to it.
The accuracy of the generated answers is based on the quality of the information you feed into it. You can always edit and improve upon the generated answers.
You are free to try Question Base for 30 days. No credit card required. Afterwards the cost is determined based on your team size in Slack. See the pricing page for more details.
Yes. You can use it for anything from development to sales and operations.
Getting started requires little to no onboarding. Once you have added Question Base to your Slack, add the bot to the #channels you want to answer in. That's it. Your team doesn't need to change their habits or install anything. Just ask questions as they normally would.
Question Base only responds to questions that it has high certainty it can answer. If there's no good existing answer in Question Base it will simply remain silent.
