Still answering the same questions in Slack?
Set up your agent to handle it.
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We’ve just rolled out a powerful update that gives you more control over how your AI agent responds in Slack — plus a brand-new integration that brings your Zendesk help articles right into the flow of everyday work.

⚙️ Customize How Your AI Agent Answers

You can now set your Answering Style to match your team's tone and workflow. A few things you can do:

• Set a friendly tone with emojis 😊
• Get responses in bullet points for easier scanning
• Automatically add a disclaimer (“This is an AI-generated answer, please validate with [Name/Role]”)
• Keep things concise, or go deep-dive — it’s up to you!

It’s all about giving you the flexibility to make your AI agent feel like part of your team.

📚 Zendesk Integration: Instant Answers from Your Help Center

We’re also excited to launch our Zendesk integration! You can now:

• Connect your Zendesk help articles to Slack
• Let your AI agent automatically answer internal questions using your up-to-date support docs
• Keep your team out of tabs and into answers — instantly
  
  Examples:
  ✅ A new team member asks “How do I update a customer’s billing info?” — answered from your Zendesk doc, right in Slack.
  ✅ A support rep forgets the escalation policy? Just ask in Slack, and your AI agent pulls it from Zendesk.
  ✅ No more copy-pasting links or repeating yourself — your agent handles it.
• Set it up in minutes from the AI Questions page → Settings → Add integration. Powered by ragie.ai.
  
  See it in action.

💬 We’re building this for you — what customizations would make your AI agent even better?
Reply to this email with one of the following:

• "@Mention"   if you want the agent to only chime in when tagged
• "Conversational agent"  if you want a more chat-like experience
• "Integrations"  if you need more granular controls over where the agent pulls info from

Your input = a smarter AI agent for your team.

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