Use case: Customer Support

Deliver faster and more accurate customer support

Give agents instant answers to their product, industry and operational questions the second they ask in Slack. Automatically.

Speed up onboarding

Reduce time-to-resolution

Increase quality of support

Support agents need answers.
Not articles.

Faster time-to-resolution

Information is up-to-date

Not everything is in the wiki

The reason why Support prefer asking in Slack instead of browsing the wiki.

(and will keep asking)

“We spend all day asking questions and figuring out who can help us solve them. For new hires (Question Base) is great to get answers asap.”

Tatiana Cavelier
Customer Onboarding Specialist @Amenitiz

Resolution Time

Agent’s success is measured on how quickly they close a ticket. Asking in chat is 10x faster than reading the wiki.


Answers coming from colleagues are perceived to be more reliable and up-to-date.

Missing knowledge

It’s physically impossible to document everything. Information is changing fast. The answers support agent need are simply not to be found in the wiki.

Slack has become a nightmare

Creates bottlenecks
Answering feels like a full time job
Repetitive questions
Support ask the same thing over and over
Answering feels like a full time job
Cross time zone teams cause bottlenecks

Answer Agents.
Automatically in Slack.

Autoresponds in DMs and #channels

Control the content

Learns from chat history

Generated by AI.
Verified by human.

The AI does the heavy lifting by extracting questions and answers from your chat history. You personally review and control the information that goes in.

Learns from chat history

New knowledge is capture on a weekly basis from your DMs and #channels and added to your Inbox for review.

Works in DMs and #channels

It automatically detects when a new question is received in your DMs or a #channel and responds with the answers within 3s.

Boost support efficiency

Automated questions1
Response time1
a week saved waiting for answers2
1. Based on product analytics.
2. Based on customer discovery interviews we have conducted with 100+ participants.

Ideal for

Sales Managers
Spend more time coaching your team.
Product Managers
Enable salespeople with the latest on product.
Grow your startup without being a bottleneck.

Equip salespeople with the answers they need to close.

Pricing starts at
$50 / month
Book free demo
Get Question Base to:
Accelerate ramp up time
Boost conversion rate
Spot knowledge gaps
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