Freshdesk integration: Get answers from articles & tickets in Slack
Feb 16, 2025
We’re excited to announce our new integration with Freshdesk, making it easier than ever to surface support knowledge directly inside Slack!
🔍 How it works:
Connect your Freshdesk account to Question Base in just a few steps.
Our AI will search both your Help Center articles and past support tickets whenever someone asks a question in Slack.
Relevant answers are automatically threaded into the conversation, so your team can access the right information instantly.
💡 Why this matters:
Onboard support agents faster – new team members can instantly tap into past conversations and ticket history.
Reduce repetitive questions – get answers straight from your Freshdesk knowledge base, without switching tools.
Keep knowledge up to date – if an answer isn’t quite right, experts can update it, and Question Base will automatically capture and improve the response for the future.
🔗 Try the Freshdesk integration now
Got questions? Reply here or book a quick call with us!
⚙️ Other improvements:
Remove the 👀 reaction of the bot – if your team finds the bot reactions disrupting, head out to questionbase.ai > settings to turn it off.
Reset expert trackers – all uncaptured answers in your expert tracker for 10+ days have been reset. Let's keep verifying and saving the content that matters and let the rest go lost in the stream of chat.
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