Partner Approach
Hands-on partnership that takes you from pilot to proven ROI
We work alongside your knowledge team through every phase—configuring your AI agent, optimizing performance, and building the business case that gets you approved for enterprise expansion.
Here's what to expect
Month 1: Launch Your Pilot
Select high-impact channels and connect your documentation sources. We configure your AI agent and train your knowledge managers to maintain control over accuracy and content.
What you'll accomplish:
Pilot channels live with AI agent responding
Key documentation sources connected and indexed
Knowledge managers trained and confident
Success metrics aligned with stakeholder expectations
Months 2-6: Optimize and Scale Impact
Monitor performance together through weekly check-ins. Identify your most common questions, refine AI responses, and watch automation rates climb as your team curates better answers.
What you'll achieve:
25-35% of questions answered automatically
4-6 hours per expert reclaimed weekly
Clear visibility into what's working through analytics
Documented improvements to share with leadership
Compile the metrics, demonstrate sustained ROI, and prepare your expansion proposal. We help you create stakeholder presentations that show concrete value and justify wider rollout.
What you'll deliver:
35-40% sustained automation across pilot channels
6+ hours per expert available for strategic work
ROI documentation ready for budget approval
Roadmap for expanding to additional departments
Throughout the journey, your knowledge managers curate content and maintain quality standards. We handle technical configuration, performance monitoring, and optimization recommendations.