Question 1

How does the AI agent work in Slack Connect?

Accepted Answer

Our AI agent automatically captures customer queries in Slack Connect, drafts & suggests responses so agents can click & approve. It keeps your team and customers informed with proactive updates—like “The team is now working on a fix. Stay tuned!”—all within Slack.

Question 2

Do I need to buy extra seats for my support team?

Accepted Answer

No, our pricing is usage-based, not seat-based. Your entire team can contribute to customer support without the need for costly support tool licenses.

Question 3

What kind of tasks can the AI automate?

Accepted Answer

The AI can automate repetitive requests, draft & suggest responses based on past knowledge, notify customers of progress, loop in experts on the team, and even generate documentation from resolved cases.

Question 4

Can our engineers and product managers also participate in customer support?

Accepted Answer

Yes! Unlike traditional tools, our Slack-based approach allows your whole team to engage directly with customers, providing real-time solutions without leaving Slack. It is built for the modern era of super efficient teams that seek to make high impact to their business customers.

Question 5

How does this improve our customer support experience?

Accepted Answer

Our approach transforms support from a siloed process into a collaborative, customer-centric experience, combining powerful AI automation with human expertise. Simple requests are resolved instantly by AI, while complex issues bring your whole team together in Slack for real-time problem-solving. This hybrid model ensures fast, personal responses and maintains a high-touch, white-glove service at scale—delivering the future of customer support.

Question 6

Is my data secure?

Accepted Answer

Absolutely. We prioritize data security with enterprise-grade encryption and follow best practices to ensure all your customer interactions remain private and protected.

Question 7

How is this different from using tools like Intercom or Zendesk?

Accepted Answer

Traditional tools limit support access to a few agents and require costly licenses. Our approach keeps everything in Slack, allowing unlimited team members to collaborate and reducing overhead costs. If your business clients are in Slack Connect and you collaborate with them there instead over email, this is built for you.

Question 8

What happens if the AI can’t handle a customer request?

Accepted Answer

If the AI encounters a complex issue, it automatically involves the right team members in Slack, ensuring no customer query falls through the cracks.

Question 9

Can I try it before committing?

Accepted Answer

Yes! You can start with a 7-day free trial and explore all our features with no obligation.

Question 10

Who is this best for?

Accepted Answer

This tool is built for B2B SaaS companies, serving their clients over a close collaboration in Slack Connect. Not tailored for e-commerce or B2C companies who support large audiences via email and website/in-app chat.

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Changelog

Documentation