Resolve internal questions faster

“Since we started using QB we haven’t used our Google support docs. And if I go on vacation or sick leave, I feel comfortable that QB will just take over”

“Since we started using Question Base we don’t spend any time looking up our procedures in a support manual. Before, we could easily spend 5-10 minutes searching in a very long document for the exact support case and procedure plus involving several colleagues in trying to find the correct answer. Now, QB finds the relevant answers in a few seconds, and if not we can easily add a new answer that will be used the next time.”

“Phenomenal product with an amazing team behind it.”

🤯HAVE YOU SEEN THIS? I set it up for our team Slack, and it's so clever -- and then Yana Tornoe was kind enough to let me demo the Notion integration and my brain exploded in all the best ways. If you want to make your documentation more actionable OR you want to *start* creating documentation to begin with, you need to take a peek at Question Base. I'm not dropping a live link because the overlords don't like that -- but you can find this brilliant solution at questionbase (dot) com.

Question Base is incredible! We went from answering the same questions over and over, to setting it up once and it answers the same questions over and over for us :)

I’ve been SO thrilled + inspired watching you build this and address the needs of (smart) knowledge sharing at work - kudos to the team!!

Question Base is easily the best AI autoresponder for Slack out there and the team continues to ship great improvements at high speed!

“It’s like having an extra person answering questions in Slack.”

“Great tool. Super useful.”

"We implemented Question Base to eliminate repetitive questions and to collate answers and information in one place for a growing team. Question Base has exceeded our expectations - it's easy to use, intuitive and a massive time saver. We now have a reliable and useful knowledge base, making it easy to share knowledge across the team. We no longer have staff waiting on busy managers for an answer, Question Base is there in seconds, plus it's easy to verify answers as new questions come along. A special thanks to the Question Base team in particularly Stefan, Yana and Kasper for going above and beyond with their support and delivering updates and improvements lightning fast. Thank you for simplifying our work life! Highly recommend."

I famously refused to use Slack at Podcast Ally, which is why I am surprised as anyone to have discovered a Slack integration I now consider essential. At my company, we didn't use Slack, because I intentionally designed our workflows to eliminate interruptions and distractions, so the team could be more creative and focused. That way of working was a dream for all of us, but I know our situation was unique. I've since consulted with teams where I (begrudgingly) accept that Slack was a vital and necessary part of the toolbox. But none of those teams had a good solution for one of my main issues, which is how difficult it is to coordinate Slack threads and conversations with your SOPs and workflows. Slack is where documentation goes to die, brought up once in passing, and never to be found again. Last week, I met Yana Tornoe, one of the founders of Question Base, which is a tool that helps your team get their questions answered -- inside of Slack, as they ask them. Question Base helps you deliver answers to the team as they're asked (goodbye bottlenecks) and integrates with a lot of the popular platforms used for SOPs, so you can synch information across platforms. I'm a big believer in using tools on the platforms you already use, and not introducing more platforms than necessary, so I'm a huge fan of this integration. Passing it along, because I KNOW I'm not the only one frustrated with the black hole that Slack can be. (thanks Mitko Ivanov for this perfect introduction, by the way!)

This is sick, especially how you can update the answer to a question by simply replying in slack! This is a pretty cool way of solving the tough problem of knowledge base being hard to maintain. Congrats @yanatornoe and team!

The idea of an AI layer that captures and organizes know-how form chats is brilliant. It's going to save so much time and effort.

Wooow! I was dreaming about stuff like this my whole time in Slack!

“Before Question Base, we’ve been seeing repetitive questions all around our Slack channels.”

“We tell people you have changed our business.”

There’s documentation, but people keep asking in chat.

It took me about two weeks to build a new habit around using QuestionBase; however, it was completely worth it. I'm excited about the new functionalities and looking forward to trying them very soon!

We used Question Base at Roger when we were rapidly scaling the org post-acquisition. Our PMs, and all “old” Roger team members, were swamped with product questions from new hires and the broader new organization. QB became a game-changer for us, even in its early days, so I'm super excited to see the official launch today!

A great way to collect and share knowledge with the team in an innovative way. The Question Base team is awesome at supporting you too!

I think this is a must-have for every companies using slack! Why would you not have it?