Customer Support
Make Every Slack Connect a Customer Success Story
Our AI agent helps Customer Support teams seamlessly manage unlimited Slack Connect channels with automatic answers, sending real-time updates and not letting any questions slip through the cracks.
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Support team in help center
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Limited Access: Only support reps with seats to Zendesk, Intercom access the customers.
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Limited Access: Only support reps with seats to Zendesk, Intercom access the customers.
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Limited Access: Only support reps with seats to Zendesk, Intercom access the customers.
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Middleman Jungle: Support agents relay information from tickets to Slack & back.
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Middleman Jungle: Support agents relay information from tickets to Slack & back.
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Middleman Jungle: Support agents relay information from tickets to Slack & back.
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Siloed Knowledge: Valuable insights on customer needs are trapped.
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Siloed Knowledge: Valuable insights on customer needs are trapped.
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Siloed Knowledge: Valuable insights on customer needs are trapped.
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AI support agent in Slack
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All hands on deck: Bring your product team closer to customer problems.
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All hands on deck: Bring your product team closer to customer problems.
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All hands on deck: Bring your product team closer to customer problems.
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Real-Time Collaboration: AI automates routine responses and your team handles complex ones.
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Real-Time Collaboration: AI automates routine responses and your team handles complex ones.
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Real-Time Collaboration: AI automates routine responses and your team handles complex ones.
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Delightful experience: Deliver the highest NPS score by giving your business clients both automation & white glove treatment.
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Delightful experience: Deliver the highest NPS score by giving your business clients both automation & white glove treatment.
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Delightful experience: Deliver the highest NPS score by giving your business clients both automation & white glove treatment.
Key features
Maintain High-Quality Support at Scale
Our AI agent keeps your Slack Connect customers informed automatically while your team resolves a query. No more "let me check with the team" delays—engineers and product managers can solve problems directly.
AI proactively chimes in convos with answers
It'a like an extra colleague in Slack that proactively answers customer questions 24/7.
It'a like an extra colleague in Slack that proactively answers customer questions 24/7.
It'a like an extra colleague in Slack that proactively answers customer questions 24/7.
Break Down Silos with AI-Driven Communication
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Faster time-to-resolution
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Faster time-to-resolution
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Faster time-to-resolution
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Continuously improving automations
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Continuously improving automations
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Continuously improving automations
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Humans + AI collaboration - case tracking, reminders, follow-ups and answer drafts
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Humans + AI collaboration - case tracking, reminders, follow-ups and answer drafts
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Humans + AI collaboration - case tracking, reminders, follow-ups and answer drafts
AI proactively chimes in convos with answers
Powering knowledge in high performing teams.
From next-gen startups to established enterprises
Powering knowledge in high performing teams.
From next-gen startups to established enterprises
Powering knowledge in high performing teams.
From next-gen startups to established enterprises
Ready to scale your Slack support?
Connect your tools and get instant verified answers inside Slack.
Ready to scale your Slack support?
Connect your tools and get instant verified answers inside Slack.
Ready to scale your Slack support?
Connect your tools and get instant verified answers inside Slack.