2025 was a foundational year for Question Base.

Every major update we shipped had one goal: give you real control over how your Answer Agent behaves in Slack — what it knows, how it answers, and when it escalates to humans. Here’s a quick recap of the features that made that possible:

Integrations with your docs.

Your agent is only as good as the knowledge it can access. In 2025, we rolled out a growing set of native integrations so your Answer Agent can search and answer directly from your existing documentation — including Google Drive, Notion, Confluence, and more.

This means:

• No duplicate documentation

• No manual syncing

• Answers grounded in the same sources your team already trusts

→ Explore all available integrations.

Performance Dashboard & ROI Visibility.

For our Enterprise clients, it is critical to prove ROI on their AI initiatives. We continuously, expand our performance reports to equip both Knowledge Managers and Implementation teams with the right set of data to track, measure and demonstrate the ROI of their Answer Agent.

The Dashboard gives you a clear view of:

• Total questions asked in channels

• Automation rate vs. Manual/ Team resolution

• Time to resolution on automated vs. Team resolutions

For many teams, this is where the business case clicks — turning “AI in Slack” into measurable ROI.

→ Learn how to use the Dashboard effectively.

Custom Agent Behavior — Per Channel, Per Context.

This is where everything comes together.
In 2025, we introduced granular controls that let you define how your agent behaves in different Slack channels:

• Be more formal in Slack Connect with customers

• Quote documentation verbatim when precision matters

• Avoid financial or sensitive topics and escalate to a channel expert

In short: the agent adapts to your rules — not the other way around.

→ Learn how to configure behavior and knowledge scope: settings, categories, and more customizations.

🚀 Looking Ahead in 2026.

2026 will bring more customization features for the Agent as well as tools that make the work of Knowledge Managers faster, easier and more scalable.