Summer of AI: New Powers for Your Enterprise Answer Agent
Sep 4, 2025
This summer, we’ve upgraded your AI Agent with smarter context, smarter control, and smarter support—so your team can focus on what really matters.
Custom Instructions
Teach the AI your company terms & acronyms
Define context per workspace or channel
Make sure “MQL” means the right thing in Marketing vs. Finance
Role-Based Access Control
Assign Admins and Editors
Control who can edit, verify and track answers and who can only view them
Stay secure while scaling AI across the org
Support Mode + Case Tracker
Set up an escalation to an expert workflow when the AI doesn't know the answer to a question
Get a built-in Slack case tracker that gives you a list of all unanswered questions across channels
Customize auto-responses to users to align their expectations on who will reach out to them and when
Performance Dashboard
Track Helpful, Unhelpful and Missing an answer questions
Spot knowledge gaps in your knowledge source or the training of the Agent
Calculate your current automation rate & improve it
Make AI work for you
Your AI Agent isn’t just another bot — it’s something you can shape to fit how your company really works.
Granular settings: Configure different rules for individual Slack channels.
Expert control: Give knowledge managers the right level of permissions and tools.
Flexible workflow: Decide exactly how the AI shows up for each department.
The big shift?
Your experts no longer spend their time repeating answers. Instead, they guide and improve the AI — making sure knowledge is captured once and reused across the team.
And as you scale, role-based controls keep everything secure, consistent, and compliant — without adding busy work.
The result: less noise, fewer repeated questions, and more time back for the real work that drives things forward.
