How to Connect Slack and Intercom with Question Base

Connecting Question Base with Intercom brings all your Help Center content into the same searchable place as your team’s Slack conversations. With the PRO plan, this integration delivers consistent answers — faster.

What You’ll Need

• A Question Base account on the PRO plan.

• Access to your Intercom workspace credentials.

Step 1: Find the Intercom Integration

1. Log in to Question Base.

2. Go to Settings → Add an integration.

3. Select Intercom from the integrations list.

Step 2: Grant Permissions & Configure (via Ragie.ai)

The Intercom integration is powered by Ragie.ai, our secure integrations partner.

1. Click Continue to start authorization.

2. Log in to your Intercom account when prompted.

3. Approve the requested permissions — this allows Ragie to sync your Help Center content.

4. Choose which articles or categories you want to sync.

5. Click Connect Data to begin syncing.

For details on permissions and sync options, see Ragie’s Intercom connection docs.

Step 3: Syncing Starts Automatically

• Once connected, Question Base will immediately start importing your selected Intercom Help Center content.

• Syncing works in the background; large knowledge bases may take a few minutes.

• You can monitor sync status via the Options menu.

Step 4: Using Slack for Instant Answers

Once everything is synced:

• Team members can ask questions in Slack.

• Question Base automatically searches your synced Intercom content and returns the most relevant article.

• Each answer includes “View all sources” so users can trace back to original content.

Why This Helps Your Team

• Reduces duplicated questions in Slack.

• Ensures answers are consistent and based on official documentation.

• Speeds up resolution and onboarding.

• Makes your Help Center more accessible where your team already works.

Next Steps

• Refine what content is synced (narrow categories or expand coverage).

• Adjust sync intervals or settings as your Help Center evolves.

• Monitor usage to ensure the integration serves the team well.