A Complete Guide to Question Base's Role-Based Access Control

Introduction to Question Base's Role-Based Access Control

Managing access and permissions effectively is crucial for any collaborative workspace. Question Base has introduced a role-based access control system that helps organizations maintain security while enabling seamless collaboration. This new feature provides three distinct permission levels: Users, Editors, and Administrators, each with specific capabilities designed to match different organizational needs.

Understanding User Permissions: Viewing and Basic Access

At the basic level, Users in Question Base have viewing privileges that allow them to:

• Access and view answers in the answer bank

• See who has answered and verified specific responses

• Ask questions and receive responses in channels or DM the Answer Agent in Slack

• Mark answers as "Helpful/ Unhelpful/ Resolved"

It's important to note that Users cannot save new answers to the system. This restriction helps maintain quality control over the knowledge base by ensuring that only authorized team members can contribute to the permanent knowledge repository.

Editor Capabilities: Content Management and Dashboard Access

Editors enjoy significantly expanded capabilities compared to basic users. Their permissions include:

• Full viewing access to all answers

• Ability to edit any existing answer

• Options to save and verify information

• Permission to delete outdated or incorrect content

• Access to the analytics dashboard

• Capability to save answers directly from Slack

• Access to the case tracker for knowledge management

Editors play a crucial role in maintaining the quality and accuracy of your knowledge base. They can verify information, make necessary updates, and ensure that all stored answers remain current and valuable to the team.

Administrator Powers: Complete Workspace Control

Administrators represent the highest level of access in Question Base, with complete control over the workspace. Their additional capabilities include:

• All Editor permissions and functionalities

• Access to workspace settings and configuration

• Ability to manage integrations

• Control over agent channels and prompts

• Permission to train the AI agent

• User management (adding/removing editors and administrators)

• Subscription and plan management

• Complete oversight of all workspace features

Administrators are responsible for the overall management and strategic direction of the Question Base implementation within their organization.

Next Steps: Setting Up and Managing Role Permissions

To effectively implement role-based access control in your Question Base workspace:

1. Access your workspace settings at questionbase.ai/settings

2. Review current user roles and permissions

3. Assign appropriate roles based on team members' responsibilities

4. Communicate role changes to affected team members

5. Monitor and adjust permissions as needed

Remember that roles can be adjusted at any time to accommodate changing organizational needs. Regular review of permission settings ensures that your team maintains the right balance between access and security. For the best results, we recommend: - Limiting administrator access to key team leaders - Assigning editor roles to trusted content managers - Regularly reviewing user permissions - Documenting any role changes for accountability If you need to modify the current permission structure or have questions about specific role capabilities, don't hesitate to reach out to our support team for guidance.